Client Comments

Hi Farzaan,

Thank you so much for getting my pay-out made from the insurance. I really only expected the value! Thank you for always going the extra mile.

All the best,

Hello Farzaan,

Thanks - I really appreciate all you help with this.
Daniel Carr


Thank you – you are a star! I was feeling so weighted down but your email. Makes me feel better.

Kind regards,
Belinda - Zimbali Tours

Hi Lynn,

Thanks for your help in the matter between that young lady who has been harassing me and the lawyer I got from B&B Sure was very good and has sent her a strong letter . I was impressed with your (B&B Sure) help and of course always yourself. It has been a trying time.

Best Regards,

Hello Farzana,

Thanks a million for your speedy response. That was faster than expected =) Once again, thanks a lot for your kind assistance.

Best Regards,
Romy - Blue Sky Mining Backpackers & Lodge

Hi Lynn,

All sounds good, keep up the brilliant work that you and your team do.

Di - The Villa Kloof

Thank you so much Lynn,

You really are a star – always have been!

Kindest regards and travel safe always,
Paula Davidson

To Lynn, Alex and Farzana,

The Hilltop-Durban Team would also like to extend their heartfelt wishes for a Peaceful Christmas and Health, Wealth and Happiness for the New Year!!

………and a BIG Thank You for your sterling Advice and all the Efforts you afforded us.

With all our Best Wishes,
Ulla and Dieter

Hi Farzana,

Many thanks, I have attached the completed form for insurance claim - Samsung cell phone.
Thank you for all your hard work and excellent service this past year. May you have a wonderful 2014, all the best!

Kind Regards,
Diane Looman

Thank you Lynn, Alex, Nicola and Farzana,

For your great service during the year and best wishes to you all for Christmas and for a fantastic 2014.

Kind Regards,
Brian & Brenda

Dear Farzana,

I would just like to thank you for your quick and efficient service with regards to processing our claim. It is very refreshing receiving such excellent service especially from an insurance company.

Kind Regards,
Stefan Schoeman

Thank you. I will get back to you once I have signed my agreement of loss. Once again may I thank you so much for the outstanding service I always get from you and your dedicated team.

Many thanks. Sue.

Always a shining star.

Kind Regards
Nokuthula Hazel Bond
Liapolis Accommodation

Thanks Farzana It is a pleasure to be part of your company

Kind regards

Hello Inspector Easton, Thanks for your reflections on 2013 - I personally cannot wait for this year to end. No doubt like a lot of other establishments, it has been a tough trading year but mostly because I lost me Dad, my best friend and my rock in September and your letter of wonderful words struck a cord with me. Beautifully written Lynn!

Many thanks and wishing you and your family a wonder Feative Season filled with love, happiness and may 2014 just be a little easier on all of us.

Take care
Lorraine Bell.

Thank you Lyn, Alex and Farhana,

Especially thank you for your help when we have needed it. You guys are very good at what you do and are much appreciated. Have a lovely Christmas and may 2014 be an excellent year for you,

Kerry, Ant, family and staff

Hi Lynn,

Thanks so much, it has been great dealing with your office.
It is not often you come across good service anymore, but you guys are great!
It takes a lot of the pain out of dealing with claims.
Thanks so much. Enjoy the week!

Kind Regards,
Caryn Walker

Hi Lynn,

It is always a wonderful privilege to work with you and your husband and the whole B&B Sure!!
You make me feel so safe. You are always so calm when I am nervous about a claim.
Many thanks for all your care throughout the 17 years which I am part or B&B Sure.
I will never change to an other company while you and your husband are part of it !!!!

Kind Regards
Riëth - La Rochelle Inn

Good morning Farzana,

Thank you for your outstanding service on the occasion of our high wind roof incident, the whole process was made stress free and simple by your efficiency and assistance.
Also, we would like to express our appreciation for your patience and endurance in finally resolving the accident claim from January.

Kind Regards
Molly - The Beach House

Dear Lynn,

On Saturday, after completion of a grueling breakfast service for my guests, I was on my way to the local market to replenish supplies for the B&B, being one of the fortunate establishments who are full for this Heritage Day long week end. My car battery was FLAT and wouldn't start.
Ernest suggested calling the B&B Sure Assist line. Never would have thought of it myself. My call was logged and handled with such amazing efficiency. All parties concerned ( there were a lot) were super courteous and helpful.
Compliments to all involved for getting my car sorted in a painless manner. Shopping done and feet up by early afternoon, glass of wine in hand, "a toast to great service" )

Best Regards
Molly - The Beach House

Dear Lynn,

I've written this recommendation of your work to share with other LinkedIn users.
Details of the Recommendation: "Lynn has been my B&B insurance broker for many years. She has exceptional knowledge of the insurance business. She is easy to get on with and always there for you when you need her help. She is trustworthy and consistent and always there for her clients. I highly recommend Lyn. Her business ethics are immaculate."
Service Category: Insurance Agent
Year first hired: 2007 (hired more than once)
Top Qualities: Great Results, Expert, High Integrity

Patsie Smith

Dear Lynn,

Thanks so much and a very big thank you for all that you've done for me over many years. Your work ethic is amazing and you really know your business. You take a personal interest in your clients and go the extra mile for them in the most professional way - but at the same time you have created relationships with your clients where, over the years, we have become friends. You deserve all the good things that happen to you Lynn as you are an inspiration and the kindest and most helpful person.

With Love Jill Hooper

Hi Lynn & Alex,

So impressed with the service since my initial phone call re changing the Insurance broker, last week. Outstanding, wish The Guesthouse could have been with you for longer.

Barbara Mitchell THE GUESTHOUSE Telephone: +27 31 525 5683

Dear Lynn,

I am speaking from experience. I've changed my brokers and I had to come back with Afscot within 6 months. Other brokers do not deliver the service I've enjoyed from you and Alex. Even when Afscot was not my broker they sorted out my problems with my insurance company.

I am glad to be back at Afscot Financial Services. I am at peace that I get the very best service available.

Thanks Lynn and Alex.

Annemarie Steyn AKANAN GUEST HOUSE Telephone: +27 31 572 7725

Dear Lynn

Thank you so much for settling my claim so promptly, it is greatly appreciated.

I am very impressed by the many appreciative letters you receive thanking you for your efficiency in settling claims and for the immediate replacement of stolen items such as TVs ensuring that no bookings need to be cancelled..

It is good to know I have someone like you is on our side.

Your excellent feed back and all the additional information on the B&B Industry as well as your monthly News Letter is always of great interest.

Best regards

Sharon - Botanic B&B

Hi Lynn,

The time has come to say our goodbyes and part ways for a time. The opportunity we have in Japan has extended and we have a problem keeping the Guest House going profitably.

We are in the process of closing down the Coral Tree Guest House and would like you to suspend our policy at the end of June or soon after. We would also like to know if you can arrange for insurance for our car as we plan to keep it in a private capacity if we come to SA for a visit.

It is sad as we really enjoyed working the B&B. We do need to thank you for your excellent service, and the way you so freely shared information with us. You are a remarkable lady and we can only wish you the best.

Thank you for your excellent service and friendship over the few years we where able to communicate.

Kind regards



Hi Lynn,

We have just had TV Doctor here - WHAT A DIFFERENCE!

1) They fixed up the loose wire causing the main problem.
2) They tidied up the mass of wires behind the TV in the lounge which I always referred to a 'pit of snakes', which is what it looked like!
3) the re-tuned all 6 TV's, which the "gum tree gang" had also apparently done - but sometimes on to the wrong places, so we still had bad pictures.

WOW, everything is SPIFFING - and the PRICE...a mere R550.00!

So if General Appliances are charging B&B Sure more than that, it needs to be queried - because all the things that were wrong before they started, WERE STILL WRONG when we came back, and LOTS MORE WAS WRONG TOO. I am really suspicious - I cant believe they are TV Technicians at all.

ET and Norman were wonderful, we have a really super alarm which is easy to use. Also, we got Forest Fencing (your recommendation) to put little fences in the lapa so our guests cannot fall over the edges when they pull their chairs out.

SO THANK YOU LYNN, 3 things you have recommended to us for our benefit!

When can you come for tea ? I have a super new lemon cake I would love to bake for you and Alex.

Please let me know,

Anabel and John

Thanks for the incredible efficiency in getting this claim settled. Much appreciated.


Garvies Beach Guest House
Hi Lynn,

Firstly, thank you. I was bragging yesterday about the excellent short term brokers that I have.

Secondly, please do tell. I'll be in Joburg next week, but will be available the week after that.

Kind regards
Dirk van Ryneveld
Regional Director - Natal

Sentinel International Trust Company (Pty) Ltd
3 The Crescent, Westway Office Park, Westville, Durban, 3629
Phone: +27 31 265 3320
Fax: +27 31 265 3325
Mobile: 082 579 7877

Hi Lynn
Our association goes way back and I have the up most appreciation for your excellent service, We will be connected in future business in some way or the other.
Thanks for your brilliant service and kind regards

Apricot Sky B&B

Dear Lyn,
Thank you for doing your work well , and finding the over sight in the accident policy... It truly was a good find, and could not have come at a better time when money is so scarce !!! Thank you for a job well done, and for your honesty. Take care,
Barry and Dawn Cumming.


Thanks so much Lynn, you're a star. So glad we changed our policy over to you.
Warm Regards,

Amanzimtoti Beach Rest - BB4794/5

Thank you for your excellent service as always!

Regards Kim.


Hi Lynn,

Many thanks for all your assistance. It sure is good to have an effective broker working for us. I hear plenty of stories which give me good reason to appreciate you and your efficient, quality service.

Kind regards,

services CC.